HR Operations Team Leader
Core
Manage a team of HR associates to provide timely and accurate support for HR Operations matters including data administration, payroll, benefits, onboarding, and offboarding.
Role type
Senior IC HR Operations Team Leader (Associate Manager)
Builds
HR Shared Services operations for Western Europe and MENAPT countries
Domain
Human Resources / FMCG
Deliverable
dashboards & analysis
Required skills
Team management, HR administration, Contact Center operations, Process improvement, KPI analysis, Stakeholder partnership
Preferred skills
Workday, ServiceNow, HR process migration, Automation, French language
Technologies
Workday, ServiceNow, Ticket management systems, Knowledge management systems
Responsibilities
Manage HR Operations Associates team, Coordinate team workload, Review performance and development plans, Resolve escalations, Analyze KPI dashboards, Respond to employee inquiries via multiple channels, Work on process automation, Train and onboard team members
Seniority
Senior, hands-on IC with team leadership