Senior Manager, Brand Design
Core
Lead and evolve the creative direction of the Intercom brand across all touchpoints, shaping a cohesive, innovative, and scalable brand identity for a global customer service company.
Role type
Senior Manager, Brand Design (Strategy & Leadership)
Builds
A high-profile brand system and integrated brand experiences across digital, experiential, and physical environments.
Domain
Customer Service / SaaS / Brand Strategy
Required skills
Creative direction, Brand strategy, Team leadership, Design systems, Cross-functional collaboration, Stakeholder management, Visual identity, Strategic planning, Talent development, Data-driven design
Preferred skills
In-house brand studio experience, Illustration/Motion/Creative tech, Internal brand campaigns, Performance marketing principles
Technologies
Design systems, Brand book tools, Collaboration platforms
Responsibilities
Lead and mentor a high-performing brand design team; Define and elevate the Intercom brand system across all channels; Partner cross-functionally to deliver high-impact brand experiences; Establish creative standards and processes for scalable design systems; Advocate for strategic design thinking connecting visuals to business outcomes; Own the brand book and visual identity guidelines; Recruit, retain, and grow top design talent; Use data and insights to refine design support for business outcomes.
Seniority
Senior Manager, hands-on leadership