Product Consultant, Channels CX
Core
Resolve client inquiries for data feed and cloud service clients, providing professional, accurate, and timely support that shapes the end-user experience for global financial institutions.
Role type
Product Consultant (Channels CX)
Builds
Data feed and cloud service solutions for global financial institutions
Domain
Financial intelligence / Data services
Deliverable
client delivery
Required skills
SQL, Microsoft Excel (pivot tables, VLOOKUP, Power Query), AI-generative tools, corporate accounting statements analysis
Preferred skills
Investment instruments knowledge (private equity, fixed income, derivatives), Advanced SQL, Python or R, Cloud platforms (Snowflake, AWS, Azure), Financial data platforms (Capital IQ)
Technologies
SQL, Snowflake, Microsoft Excel, Python, R, AWS, Azure, Capital IQ
Responsibilities
Resolve client inquiries for data feed and cloud service clients; Build deep data expertise across S&P Global's dataset offerings; Apply technical skills to diagnose and resolve complex data delivery issues; Document and share knowledge; Collaborate across global teams with Product, Sales, and Delivery; Stay ahead of the product landscape.
Seniority
Entry-level (0-1 year experience)
