Product Consultant, Channels CX
Core
Resolve client inquiries for data feed and cloud service clients, providing professional, accurate, and timely support that shapes the end-user experience for global financial institutions.
Role type
Product Consultant, Channels CX
Builds
Data feed and cloud service solutions for global financial institutions
Domain
Financial intelligence / Data services
Deliverable
client delivery
Required skills
SQL, Microsoft Excel (pivot tables, VLOOKUP, Power Query), AI-generative tools, corporate accounting statements analysis
Preferred skills
Investment instruments knowledge (private equity, fixed income, derivatives), Advanced SQL, Python or R, Cloud platforms (Snowflake, AWS, Azure), S&P Global Capital IQ
Technologies
SQL, Snowflake, Microsoft Excel, Python, R, AWS, Azure, Capital IQ
Responsibilities
Resolve client inquiries for data feed and cloud service clients; Build deep data expertise across S&P Global's dataset offerings; Apply technical skills to diagnose and resolve complex data delivery issues; Document and share knowledge; Collaborate across global teams with Product, Sales, and Delivery; Stay ahead of the product landscape.
Seniority
Entry-level (0-1 year experience)