CCS Process & Implementations Support Specialist
Core
Support project planning, implementation, and operational efficiency for Commercial Contract Support (CCS) and Business Process Analysis (BPA), ensuring accurate contract data entry and smooth transaction processing.
Role type
Senior IC process & implementation support specialist
Builds
Scalable, well-controlled workflows for contract management and sales operations
Domain
Financial services / Energy / Contract management
Required skills
Project coordination, Process improvement, User acceptance testing, Documentation management, Data entry proficiency, Order management, Case tracking and resolution, Problem-solving, Queue and deliverable management, Business continuity support
Preferred skills
Experience in fast-paced sales environments, Mentorship and coaching, Adaptability
Technologies
CPQ systems
Responsibilities
Support planning and monitoring of CCS projects; Identify process improvement opportunities; Participate in user acceptance testing; Serve as liaison between CCS and BPA; Act as back-up to Queue Coordinator for time-sensitive deliverables; Ensure compliance with CPQ procedures and SLAs.
Seniority
Mid-level, hands-on IC