Customer Success Manager
Core
Manage an assigned client portfolio across LatAm, providing on-site support, product training, and integration of Platts energy commodities services within customer workflows.
Role type
Customer Success Manager (Energy Commodities)
Builds
Client relationships and adoption of S&P Global Platts data and pricing services
Domain
Energy commodities, financial markets, and price assessments
Deliverable
client delivery
Required skills
client relationship management, product training, onboarding, strategic partnership, travel management, CRM documentation
Preferred skills
sales interaction, energy market knowledge, API/technology understanding, group facilitation
Technologies
Salesforce, Excel, Quip, Zoom, Teams
Responsibilities
On-site support and product training for clients; Strategize with Commercial teams to discuss client needs; Collaborate globally to seek client solutions; Travel ~40% to meet clients and share feedback; Document all value-add services in Salesforce.
Seniority
Mid-level (3+ years experience)
