Specialist I, Commercial Contract Support (AMER Shift )
Core
Support the contract management team by managing global orders, performing accurate data entry into CPQ systems, and tracking case statuses to ensure efficient transaction processing from deal creation to fulfillment.
Role type
Specialist I, Commercial Contract Support (Operational IC)
Builds
Global orders (new, amended, renewal) and contract data within the CPQ ecosystem for S&P Global Energy clients.
Domain
Energy & Commodities / Contract Operations
Required skills
Contract management, Order processing, Data entry (CPQ), Case tracking, Escalation monitoring, Client inquiry resolution, Audit documentation, SLA adherence, Cross-functional collaboration, Process improvement
Preferred skills
None stated
Technologies
CPQ
Responsibilities
Perform contract data entry into CPQ; Manage global orders including new, amended, and renewal contracts; Track case statuses from deal creation to fulfillment; Monitor and resolve escalations from Sales and Client Services; Assist Sales with client inquiries regarding billing, accounts, and contract status; Provide contract management support to the sales organization; Document activities and provide information for audits.
Seniority
Specialist I, hands-on operational support