Associate, Credit Client Support
Core
First point of contact for clients to optimize workflows and streamline research and data analysis needs for S&P Global Market Intelligence products.
Role type
Associate, Credit Client Support
Builds
Client support and training for Capital IQ and Capital IQ Pro platforms
Domain
Financial services / Credit analytics
Deliverable
client delivery
Required skills
Finance and accounting principles, client communication, product training delivery, multitasking, prioritization
Preferred skills
Passion for financial services, relationship building, teamwork
Technologies
Capital IQ, Capital IQ Pro, Ratings Direct, Credit analytics platform
Responsibilities
Support clients via phone, web chats, and emails; deliver training on product offerings; resolve client questions using financial knowledge; collaborate with internal teams (Sales, Content, Product, Technical Support)
Seniority
Entry level, fresh graduate to 6 months experience