Product Consultant, Channels CX
Core
Respond to client inquiries regarding data feeds and cloud services, providing professional support and improving technical expertise.
Role type
Frontline Product Consultant
Builds
Feed-based products and cloud services for data clients
Domain
Financial data and market intelligence
Deliverable
client delivery
Required skills
Advanced Excel, SQL, corporate accounting statements (income statement, balance sheet, cash flow), Outlook, Word, PowerPoint
Preferred skills
Investments knowledge (private equity, public equity, fixed income, ETFs, mutual funds, commodities), 0-2 years experience in finance or data
Technologies
Salesforce, MS Excel, SQL
Responsibilities
Respond to client inquiries for data feed and cloud service clients, Provide professional, timely, quality support of feed-based products, Recording accurate and timely tracking of client issues within Salesforce, Documentation of newly found solutions and product updates, Collaboration with internal teams to answer client concerns and route improvement requests, Staying current on existing and newly developed product offerings
Seniority
Entry Professional