Reception Centre Manager
Core
Lead front-of-house operations and deliver exceptional visitor experiences at a natural history museum.
Role type
Senior operations manager (hospitality/tourism)
Builds
Visitor experiences, retail, café services, bookings, accommodation, and tour programmes
Domain
Tourism / Natural History Museum
Deliverable
product features
Required skills
Team leadership, operational management, customer service, inventory management, booking systems, event coordination, staff training, problem-solving
Preferred skills
ResPax system, museum operations, WHS, food safety, event coordination, social media
Responsibilities
Lead and mentor front-of-house staff, coordinate daily operations across multiple services, maintain customer service standards, oversee café and retail operations, manage bookings and accommodation, support recruitment and rostering
Seniority
Senior, hands-on IC
