AI Support Engineer - Tokyo
Core
Resolve complex customer issues and provide technical guidance for OpenAI's AI products to maximize adoption and value.
Role type
Senior Support Engineer (AI/LLM domain)
Builds
Customer support operations, automated internal tooling, and scalable support processes for OpenAI's enterprise and startup customers.
Domain
Artificial Intelligence / Large Language Models / Enterprise SaaS
Deliverable
client delivery
Required skills
Expert SaaS troubleshooting, scripting for automation (Python), root cause analysis, cross-functional collaboration, process improvement, technical education, ambiguity navigation, critical thinking
Preferred skills
Experience with emerging AI tools (Codex, ChatGPT, OpenAI API), building customer relationships, context switching
Technologies
Python, OpenAI API, Codex, ChatGPT
Responsibilities
Troubleshoot complex customer issues via tickets and Slack, partner with engineering to resolve novel technical problems, use scripting to automate recurring processes, create approaches to scale support solutions, provide on-call coverage
Seniority
Senior, hands-on IC