Director, IT Service Operations
Core
Lead global application support and cloud operations for mission-critical Fixed Income trading platforms, ensuring platform stability and operational excellence.
Role type
Director, IT Service Operations (Global Service Management)
Builds
Highly available, real-time trading and workflow applications for financial institutions
Domain
Financial Services / Fixed Income Markets / Cloud Infrastructure
Deliverable
production ML models | product features | dashboards & analysis | infrastructure
Required skills
Global team leadership, Incident response and tracking, Change Management, Business Continuity planning, AWS cloud architecture, Observability (Splunk, CloudWatch), SQL, Linux/Windows administration, ITIL processes, Stakeholder coordination
Preferred skills
AI-driven operational initiatives, Python/Shell/PowerShell scripting, Microservices architecture, Fixed Income domain expertise
Technologies
AWS (ECS, EC2, RDS, ALB, CloudWatch, Route53, Lambda), Splunk Cloud, Splunk Observability, Docker, SQL, Oracle, Grafana, Elasticsearch
Responsibilities
Lead global Service Management team across regions and time zones; Drive operational excellence and platform stability; Partner with Architecture, Product, and Development for service delivery; Lead major Incident response and root cause analysis; Oversee release readiness and business continuity planning; Drive proactive monitoring, observability, and automation initiatives; Manage team recruitment, performance, and succession planning.
Seniority
Director, strategic leadership with hands-on technical oversight