Customer Care Support Specialist (Korean Speaker)
Core
Act as a primary point of contact for client inquiries, troubleshooting and resolving complex issues related to Global Risk and Economics solutions, platforms, and delivery workflows.
Role type
Customer Care Support Analyst
Builds
Global Risk and Economics solutions, platforms, and delivery workflows
Domain
Financial services / Global Risk and Economics
Deliverable
client delivery
Required skills
Fluent in Korean and English, analytical problem-solving, attention to detail, capacity to quickly learn new products/processes, organization in high-volume environments
Preferred skills
Experience with country risk and economic indicators, CRM systems (e.g., Salesforce), ticketing platforms, basic understanding of APIs and data delivery methods
Technologies
Salesforce, ticketing platforms, APIs
Responsibilities
Manage client communication and relationships, troubleshoot complex issues, provide first-level technical support, collaborate with cross-functional teams, maintain records of client interactions
Seniority
Entry to Mid-level (1-3 years experience)
