Specialist, Commercial Contract Support (AMER Shift) - 9-Month Contract
Core
Contract Commercial Support Specialist managing global orders, contract data entry, and case tracking to ensure efficient transaction processing from deal creation to fulfillment.
Role type
Contract Commercial Support Specialist
Builds
Global orders (new, amended, renewal) and contract transactions for S&P Global Energy clients
Domain
Energy & Commodities / Contract Management
Required skills
Contract management, Order processing, Data entry (CPQ), Case tracking, Escalation monitoring, Client inquiry resolution, Audit documentation, SLA adherence, Cross-functional collaboration, Process improvement
Preferred skills
None stated
Technologies
CPQ
Responsibilities
Perform contract data entry into CPQ; Manage global orders including new, amended, and renewal contracts; Track case statuses from deal creation to fulfillment; Monitor and resolve escalations from Sales and Client Services; Assist Sales with client inquiries regarding billing, accounts, and contract status; Report deal and case statuses for key accounts; Ensure adherence to CPQ ecosystem procedures and business SLAs; Provide documentation for audits.
Seniority
Specialist, operational support