Specialist, Commercial Contract Support (EMEA Shift) - 9-Month Contact
Core
Support the contract management team by managing global orders, entering contract data into CPQ, and tracking case statuses to ensure efficient transaction processing from deal creation to fulfillment.
Role type
Contract Commercial Support Specialist
Builds
Global orders (new, amended, renewals) and contract data records for S&P Global Energy clients
Domain
Energy & Commodities / Contract Operations
Required skills
Contract management, Order processing, Data entry (CPQ), Case tracking, Escalation monitoring, Client inquiry resolution, Audit documentation, SLA adherence, Cross-functional collaboration, Process improvement
Preferred skills
N/A
Technologies
CPQ
Responsibilities
Perform contract data entry into CPQ; Manage global orders including amendments and renewals; Track case statuses from deal creation to fulfillment; Monitor and resolve escalations from Sales and Client Services; Assist Sales with client inquiries regarding billing, accounts, and contract status; Report deal and case statuses for key accounts; Ensure adherence to CPQ ecosystem procedures and business SLAs; Contribute to process enhancements and audit readiness.
Seniority
Individual Contributor, Operational Support