Technical Service Officer - Warranties
Core
Manage warranty orders, service jobs, and technical inquiries for pool, spa, and water filtration equipment to ensure customer satisfaction and operational efficiency.
Role type
Senior IC technical service officer (warranties)
Builds
Warranty order management and service job tracking for smart water solutions
Domain
Water treatment and filtration industry
Required skills
SAP ERP, technical customer service, warranty administration, resource scheduling, invoice processing, data entry, fault finding, stakeholder communication
Preferred skills
Pool or pump industry experience, ACCC Consumer Guarantee knowledge, Microsoft Office proficiency
Responsibilities
Communicate product warranty details to customers and stakeholders; manage warranty orders through SAP; schedule in-field technicians; process service agent invoices; follow up on open warranty jobs; assist with product testing and fault finding; maintain contact records; conduct customer feedback surveys.
Seniority
Mid-level, hands-on IC