Customer Program Manager
Core
Regional Account Manager leading operational delivery and commercial relationships for a key client in the global container logistics supply chain.
Role type
Senior Account Manager (Regional)
Builds
Operational performance and client satisfaction for a major logistics client
Domain
Global container logistics and supply chain management
Deliverable
client delivery
Required skills
Project management, continuous improvement, multi-modal logistics expertise (air, sea, road), leadership, stakeholder influence, results delivery through others, operational complexity management
Preferred skills
Experience in matrix organizations
Technologies
None stated
Responsibilities
Manage operational relationship with a key client and support operational teams; Supervise operational performance and provide guidance on improvements; Collaborate with global account team to ensure service levels; Act as an operational excellence ambassador; Conduct periodic client reviews to align internal performance with client satisfaction; Lead improvement and corrective projects; Support other program managers and share best practices; Ensure compliance with SOPs/IOPs and serve as escalation point for sensitive issues
Seniority
Senior, hands-on IC