Technical Support Engineer (Americas/EMEA - Remote)
Core
Build internal tools, automated workflows, and backend systems to empower a large Customer Support team and enable AI support features.
Role type
Mid-level IC backend engineer (internal tools & automation)
Builds
Internal support tools, Laravel endpoints for AI integration, automated workflows
Domain
SaaS / Customer Support Infrastructure
Required skills
PHP, Laravel, Laravel Nova, MySQL, Angular, API development, system debugging, technical documentation
Preferred skills
Experience with large-scale Laravel Nova setups, AI tool integration, cross-team collaboration
Technologies
Laravel, Laravel Nova, PHP, Angular, MySQL, Beanstalk, Intercom Fin
Responsibilities
Design and maintain internal tools using Laravel and Laravel Nova; Build Laravel endpoints for AI support tools; Develop automated workflows impacting multiple teams; Create technical documentation and help articles; Diagnose and resolve complex technical issues; Collaborate with Product, Engineering, and Customer Success teams.
Seniority
Mid-level, hands-on IC