Staff Customer Support Advocate (North America - Remote)
Core
Champion exceptional customer experiences and provide valuable insights to shape support operations for a SaaS platform enabling Airbnbs to rent themselves.
Role type
Staff Customer Support Advocate (Senior IC)
Builds
Customer-facing documentation, training materials, and AI solution improvements
Domain
SaaS / Short-term rental technology
Required skills
Advanced troubleshooting, strategic project leadership, mentoring, creating educational content, complex case handling, SaaS experience
Preferred skills
Airbnb host experience, short-term rental business experience
Responsibilities
Handle complex customer cases via email, live chat, and Zoom calls; lead strategic projects to improve customer experience; serve as a Product Expert advising stakeholders; create comprehensive educational content; mentor team members and drive knowledge sharing.
Seniority
Staff, hands-on IC with strategic impact
