Billing Analyst I
Core
Provide operational and technical support for CSG-managed Mobily platforms by monitoring system health, responding to alarms and incidents, performing initial troubleshooting, and coordinating escalations.
Role type
L1/L2 production support analyst (telecom/enterprise IT)
Builds
Maintains stability and availability of telecom billing and platform services for Mobily customers
Domain
Telecom operations / Enterprise IT infrastructure
Required skills
incident management, Linux/Unix troubleshooting, SQL/database concepts, monitoring dashboards, KPI analysis, escalation coordination, shift-based support
Preferred skills
telecom or enterprise IT operations experience, familiarity with Singleview/New Stack environments
Technologies
Linux, Unix, SQL, monitoring dashboards, Microsoft Teams
Responsibilities
Monitor application, infrastructure, and service-health dashboards for abnormal conditions; Acknowledge alerts and operational requests from Mobily NOC; Log and manage incidents according to severity and impact; Perform first-level technical triage using logs and system status; Escalate complex issues to specialist teams with clear problem statements; Track open incidents and service requests through completion; Support operational activities for Singleview/New Stack environments including health checks and database investigations; Contribute to SLA and operational reporting.
Seniority
Junior to Mid-level, hands-on IC