Operations Manager- Night Shift
Core
Oversee daily work processes, procedures, volumes, and deadlines for the Design and Delivery Center (DDC) to ensure client commitments are met and drive operational excellence.
Role type
Operations Manager (Production/Print & Mail)
Builds
High-quality, on-time, and cost-effective print and mail output
Domain
Logistics / Print & Mail Production
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Production leadership, fast-paced decision making, SLA/OLA management, Microsoft Excel, physical stamina (standing/walking 95%, lifting 25-50 lbs), English proficiency
Preferred skills
Night shift availability, on-call responsibility
Responsibilities
Report to Design Delivery Center Director, serve as primary escalation point for production and client issues, build and coach high-performing teams, monitor departments daily for inefficiencies, ensure compliance with OSHA standards, adhere to contractual SLA & OLA standards
Seniority
Senior, hands-on IC