Customer Care Consultant - Carole Park, QLD
Core
Face of the business supporting customers across Australia via a call centre, providing service, solving queries, and driving sales.
Role type
Customer Care Consultant (Call Centre)
Builds
Customer service interactions and sales opportunities
Domain
Retail / Industrial Supply
Deliverable
client delivery
Required skills
Customer service experience, call centre experience, questioning techniques, commercial acumen, problem-solving, computer literacy (Windows, telephony)
Preferred skills
Industrial supply/trade knowledge
Responsibilities
Manage sales, service and backorder enquiries; identify future sales or cross-selling opportunities; build relationships with customers and internal teams; improve processes and create efficiencies
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