Technical Customer Assurance Manager
Core
Strategically engage in the development, implementation, and governance of product support or solution portfolios throughout the lifecycle to ensure alignment with pricing strategies and seamless service delivery.
Role type
Senior IC Technical Customer Assurance Manager
Builds
Product support or solution portfolios
Domain
IT Services / Business Services
Deliverable
product features
Required skills
Product Management, Business Strategies, Data Analysis, Project Management, Market Research, New Product Development, Key Performance Indicators (KPIs), Digital Marketing, Go-to-Market Strategy
Preferred skills
Solution Architecting, Business Planning, Thought Leadership
Technologies
Agile Methodology
Responsibilities
Plan product support or solution portfolios across their lifecycle; Collaborate globally to implement innovative services and solutions; Analyze business data to identify root causes and drive process enhancements; Establish and manage service level agreements; Represent services in product development stages including warranty support and cost analysis; Prepare marketing materials to support customer account teams.
Seniority
Senior, hands-on IC