IT Application Support Specialist
Core
Strategic link between business stakeholders, technology teams, and external partners to deliver and operate critical business applications and digital solutions for the insurance value chain.
Role type
Senior IC Product Manager / Application Support Specialist
Builds
Critical business applications and digital solutions for Finance, Underwriting, Claims, and Core Insurance platforms
Domain
Commercial Insurance
Required skills
Business relationship management, Product ownership, Application lifecycle management, Requirements analysis, Incident and problem management, Governance and risk compliance, Change management, Vendor management, Agile/Scrum delivery, Core Insurance platform experience
Preferred skills
Enterprise architecture knowledge, ITSM practices (LeanIX, ServiceNow), Product Management certifications (CBAP, PMP, PRINCE2)
Technologies
LeanIX, ServiceNow
Responsibilities
Build relationships with business stakeholders to understand strategic objectives; Translate business goals into technology roadmaps and product plans; Own and manage complex products and applications throughout their lifecycle; Oversee application support, maintenance, incident and problem management; Ensure compliance with enterprise architecture, security, and regulatory requirements; Coordinate UAT planning, execution, and sign-off.
Seniority
Senior, hands-on IC