Defective Operations and Cost Optimization Manager
Core
Manage end-to-end local defective return (RMA) operations, ensuring process adherence, performance metrics, and cost/recovery targets while resolving gaps with cross-functional teams and external partners.
Role type
Senior IC supply chain operations manager (RMA/defective returns)
Builds
Efficient RMA processes and recovery outcomes for HP's supply chain
Domain
Electronics manufacturing supply chain / warranty management
Required skills
RMA management, supply chain operations, vendor/partner management, data analysis, cost control, project management, SAP S/4HANA, Power BI
Preferred skills
PMP certification, experience with defective computer parts, advanced Excel/PowerPoint
Technologies
SAP S/4HANA, Microsoft Office (Excel, PowerPoint), Power BI
Responsibilities
Serve as primary escalation point for local RMA issues; manage end-to-end RMA operations including inventory and repair aging; execute RMA governance framework and represent performance in review forums; collaborate with Logistics, Market, and repair teams to resolve operational gaps; drive data-driven performance analysis to identify waste reduction opportunities; partner with Finance to manage RMA costs and drive recovery improvements; lead operational reviews and enhance end-to-end RMA processes.
Seniority
Senior, hands-on IC
