PWI Customer Assurance SW Engineer
Core
Technical escalation owner for HP PageWide Web Press customer incidents and systemic reliability issues, resolving complex cross-domain problems to restore production. (via careerplan.io/jobs/3168798-2-pwi-customer-assurance-sw-engineer-at-hp)
Role type
Senior IC software engineer (customer assurance)
Builds
Press compute platforms, networking/connectivity, and print electronics subsystems
Domain
Industrial printing / Embedded systems
Required skills
Troubleshooting compute platforms, Networking diagnostics, OS troubleshooting, Hardware/electronics debugging, Root cause analysis, Trend analysis, Stakeholder communication
Preferred skills
Industrial equipment experience, Tiered support models, Reliability engineering methods
Technologies
Linux/Windows, Virtualization/Containers, ServiceNow, Print electronics, Networking protocols
Responsibilities
Own and drive resolution of Tier 4 elevated tasks/incidents, Perform remote diagnostics and troubleshooting, Lead complex investigations spanning print electronics and press control subsystems, Identify systemic issues through trend analysis and produce RCAs, Engage with customers and internal stakeholders to restore production
Seniority
Senior, hands-on IC
