Collections Analyst
Core
Manage customer accounts and drive timely collection of outstanding receivables to support HP's financial health and Quote-to-Cash performance. (via careerplan.io/jobs/3168476-1-collections-analyst-at-hp)
Role type
Senior IC collections analyst
Builds
Cash flow and payment performance for a diverse portfolio of customers
Domain
Finance / Accounts Receivable
Required skills
Accounts Receivable management, financial data analysis, dispute resolution, account reconciliation, negotiation, stakeholder management, process improvement
Preferred skills
Multinational portfolio management, ERP platforms (SAP, Oracle), shared services environment experience, Quote-to-Cash process knowledge
Technologies
Microsoft Excel, business reporting tools, SAP, Oracle
Responsibilities
Manage a portfolio of customer accounts and drive timely collection of outstanding receivables; Develop strong relationships with customer Accounts Payable teams and key business contacts; Analyze aging balances, payment trends, and account health to identify risks; Investigate, log, and drive resolution of disputes by partnering with internal teams; Lead customer and cross-functional discussions to address payment blockers; Perform account reconciliations and resolve billing/invoicing discrepancies; Partner with Sales and Account Management teams to support strategic customer relationships; Escalate critical issues to senior leadership; Identify process improvement opportunities; Utilize reporting tools to track portfolio performance and achieve collection targets.