Supplies Customer Assurance Engineer
Core
Act as a primary customer advocate for assigned ink supplies products, balancing market-leading customer experience with HP profitability across the product lifecycle.
Role type
Senior IC customer assurance engineer (supplies)
Builds
Customer experience improvements and product quality for Home and Office ink supplies
Domain
Consumer electronics / Ink supplies
Deliverable
product features
Required skills
Program management, problem solving, analytical skills, leadership, collaboration, business acumen, NPI setup knowledge, field response monitoring
Preferred skills
None stated
Technologies
None stated
Responsibilities
Represent the state of customer experience and in-market product quality; Own and deliver Supplies Quality and Customer Experience PDP deliverables; Participate in program development teams and forge partnerships with R&D, Manufacturing, and Printer teams; Track and report on product/customer experience performance; Enact problem-solving approaches to resolve issues; Recommend solutions optimizing warranty costs with customer experience needs; Manage escalated customer issues and facilitate escalation team efforts.
Seniority
Senior, hands-on IC