Field Technical Support
Core
Provides installation information, site support for break-fix activities, and software services for pre-sales, post-sales, and service delivery to large enterprise and complex accounts.
Role type
Senior Field Technical Support Engineer
Builds
Software services and tailored solutions for enterprise clients
Domain
IT Hardware & Field Services
Required skills
Field Service Management, Preventive Maintenance, Technical Support, Operating Systems, Test Equipment, Electrical Engineering, Electromechanics, Electronics, Automation, Commissioning, Hand Tools, Safety Standards, Process Improvement, Customer Support, Technical Training, Key Performance Indicators (KPIs), Environment Health And Safety
Preferred skills
Chemistry
Technologies
Operating Systems, Test Equipment
Responsibilities
Provide site support for customer break-fix activities and lead onsite escalation support; Utilize proactive monitoring techniques to identify opportunities for preventing problems; Coordinate departmental work and mentor the team; Resolve complex issues and recommend improvements through creative approaches; Deliver tailored solutions to large enterprise, complex, or corporate accounts; Escalate issues according to established protocols.
Seniority
Senior, hands-on IC