Customer Service Representative
Core
Nurturing key customer relationships, resolving complex issues, and using data-driven insights to drive improvements in order management and inventory planning.
Role type
Senior Customer Service & Operations Representative
Builds
Operational excellence in customer support and supply chain alignment
Domain
B2B Customer Service, Supply Chain, Enterprise Software Support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
End-to-end order management, Demand forecasting, Inventory planning, Key account management, SAP HANA support, Cross-functional collaboration, Process improvement, Data analysis, Supply chain coordination, Operational excellence
Preferred skills
Customer experience management, Stakeholder management, Reporting & data analysis
Responsibilities
Oversee end-to-end order management and customer support processes; Partner with Supply Chain and Sales to analyze demand forecasts and optimize inventory levels; Provide daily support to business users on SAP HANA, troubleshooting issues and guiding system utilization; Manage relationships with strategic Key Account customers to resolve complex issues and support long-term growth.
Seniority
Senior, hands-on IC with mentorship responsibilities