Customer Service Representative
Core
Overseeing end-to-end order management, customer support processes, and key account relationships to drive customer retention and business growth.
Role type
Senior Customer Service & Sales Operations Representative
Builds
Operational excellence in order management, inventory optimization, and customer experience initiatives
Domain
Supply Chain & Customer Service
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Order Management, Demand Forecasting, Inventory Planning, Key Account Management, SAP HANA Support, Cross-Functional Collaboration, Process Improvement, Reporting & Data Analysis, Supply Chain
Preferred skills
Customer Experience Management, Operational Excellence
Technologies
SAP HANA
Responsibilities
Oversee end-to-end order management and customer support processes; Partner with Supply Chain and Sales to analyze demand forecasts and optimize inventory; Provide daily support to business users on SAP HANA; Manage relationships with strategic Key Account customers.
Seniority
Mid-level, hands-on IC