Manager, Delivery Management
Core
Lead and develop a team of ~12 Delivery Managers to ensure high-quality delivery for demanding automotive and AI enterprise customers, managing escalations, budget, and margins.
Role type
Senior leadership manager (Delivery Management)
Builds
Delivery operations and team capability for enterprise AI/automotive clients
Domain
Automotive / AI / Autonomous Driving
Deliverable
client delivery
Required skills
Team leadership and development, P&L and margin management, enterprise customer delivery, escalation resolution, hiring and onboarding, performance reviews
Preferred skills
Leading project/delivery managers, BPO or supplier relationship experience, cross-border/cultural operations
Technologies
None stated
Responsibilities
Lead and coach a team of Delivery Managers; manage customer escalations and resolution; oversee budget and margin performance; hire and onboard team members; conduct performance and salary reviews
Seniority
Senior, hands-on IC leader
