Product Specialist- Member
Core
Product Specialist driving the OKQ8 member loyalty program, bridging business needs with tech execution for 2 million members.
Role type
Product Specialist (Member Loyalty)
Builds
Member loyalty program features, digital channels, and member experience
Domain
Retail / Loyalty & Membership
Deliverable
product features
Required skills
Business analysis, stakeholder management, requirements translation, process mapping, system dependency coordination, project coordination, documentation
Preferred skills
Experience with digital services, CRM, Marketing Automation, data flows, member/loyalty solutions
Technologies
CRM, Marketing Automation, digital channels
Responsibilities
Drive and coordinate day-to-day member work and development activities. Collaborate closely with OK associations to capture needs and coordinate activities. Collect, analyze, and concretize business and customer needs. Translate prioritized needs into clear requirements and actionable activities. Coordinate dependencies between associations, business units, and tech teams. Understand and coordinate dependencies between Member, data, CRM, and marketing automation. Work closely with development teams and external partners to ensure delivery. Drive and follow up on operational member processes and incidents. Contribute to modernization of member solutions from needs to implementation.
Seniority
Mid-level, hands-on IC