Senior TeamLeader, Assist. OPS
Hybrid · Portugal
Core
Lead Operations Supervisors to drive performance, ensure exceptional service delivery, and resolve escalated customer issues.
Role type
Senior Team Leader (Operations)
Builds
Customer service operations and performance outcomes
Domain
Online community and advertising
Required skills
Team leadership, KPI monitoring, problem-solving, sales experience, digital marketing background, customer focus, adaptability, emotional intelligence
Preferred skills
Advanced English fluency (C1+), coaching and mentoring experience
Responsibilities
Lead and manage Operations Supervisors, Coach and develop the team, Monitor key KPIs and drive continuous improvement, Resolve escalated customer issues
Seniority
Senior, hands-on IC