Lead Service Designer
Core
Build an observed model of the end-to-end 'fitting moment' service (physical stores, online, events) to guide platform capabilities for a 3D shoe-fitting AI company.
Role type
Lead Service Designer (hands-on IC)
Builds
Service blueprints, service models, and platform capability definitions for a global footwear fit-tech platform.
Domain
FitTech / Retail / AI / Service Design
Deliverable
production ML models | product features | dashboards & analysis
Required skills
Service design, field observation, service blueprinting, segmentation, cross-functional collaboration, AI tools/agents, stakeholder management without authority
Preferred skills
B2B2C or platform context experience, retail technology, instrumentation design, shared direction product organizations
Technologies
AI agents, generative AI
Responsibilities
Observe real-world fittings across contrasting contexts; build and maintain current-state service models; identify segments and translate needs into platform capabilities; design and prototype future-state service concepts; partner with PMs and data teams on metrics; bring field evidence into product cadence; leverage AI agents for synthesis and documentation; travel for field observation.
Seniority
Senior, hands-on IC
