Technical Services Manager - Utrecht area
Core
Engineering management role leading Applications Engineers to provide technical support, design, and repair for AV systems to resellers across Europe.
Role type
Senior IC engineering manager (AV integration)
Builds
AV system designs, commissioning, and technical support solutions for resellers
Domain
Audio/Visual (AV) integration and control systems
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
AV system design, AV control programming, AV over IP systems, managing technical staff, system commissioning, technical training, troubleshooting, project management
Preferred skills
Experience in international environments, ability to travel, stress management, attention to detail, computer literacy
Technologies
AV control, AV over IP
Responsibilities
Manage and coach Applications Engineers to ensure best technical service; support Sales Management and Resellers in pre-sales processes including large designs and tenders; manage after-sales support including troubleshooting and RMA procedures; conduct training for Applications Engineers on current and new products; inform product development of required improvements; manage on-site commissioning for projects.
Seniority
Senior, hands-on IC with management responsibilities
