SAP AMS Project Manager
Core
Lead end-to-end application support and service delivery for enterprise clients' SAP systems, ensuring SLA compliance and driving continuous improvement.
Role type
Senior IC SAP AMS Project Manager
Builds
Managed services programs for SAP S4HANA and ECC environments
Domain
Enterprise IT Services / SAP Consulting
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
SAP S4HANA, SAP ECC, IT Service Management, SLA/OLA management, stakeholder management, team leadership, business acumen, problem-solving
Preferred skills
ITIL, PMP, SAP Solution Manager, Agile/Lean methodologies, cloud-based SAP solutions
Technologies
SAP S4HANA, SAP ECC, SAP Solution Manager, SAP Cloud Platform
Responsibilities
Oversee delivery of SAP AMS programs and align with customer requirements; Maintain service quality and availability in adherence to SLAs and KPIs; Manage day-to-day operations for system reliability; Serve as the primary point of contact for clients; Coordinate stakeholder meetings to strengthen client partnerships; Identify opportunities for system improvements and enhancements; Recommend and implement best practices to improve service delivery and efficiency; Monitor and manage team performance.
Seniority
Senior, hands-on IC with people management responsibilities
