Performance & Development Manager Customer Service
Core
Ensures conditions for a customer service partner to deliver on sales, customer satisfaction, loyalty, and service quality goals by analyzing results, challenging trends, and driving improvements.
Role type
Performance Manager (Customer Service Partner Operations)
Builds
Customer service performance metrics and partner delivery capabilities
Domain
Telecommunications / Customer Service Operations
Deliverable
dashboards & analysis
Required skills
Data analysis, result orientation, business acumen, change management, stakeholder collaboration, team development
Preferred skills
Sales team building experience, leadership experience, experience in fast-paced environments
Technologies
Data analysis tools
Responsibilities
Analyze and follow up on results, challenge trends, identify needs for change, drive improvements, lead initiatives for prioritized launches and development needs
Seniority
Mid-level, hands-on manager