Service Delivery Manager IT till BAE Systems Sverige
Core
Linking business operations with IT partners to manage service delivery, prioritize incidents, and lead infrastructure projects.
Role type
Service Delivery Manager
Builds
IT services and infrastructure for defense and security solutions
Domain
Defense industry, IT infrastructure, manufacturing
Deliverable
client delivery
Required skills
IT infrastructure management, network and server platforms, cloud solutions, ITIL processes, service integration, outsourcing management, project leadership, documentation maintenance, user training, process improvement
Preferred skills
Manufacturing industry experience, strong self-drive, structured approach, knowledge sharing
Technologies
Network, server platforms, cloud-based solutions
Responsibilities
Act as the link between business and IT partners, prioritize and follow up on incidents and orders, lead internal or external projects, maintain documentation and process descriptions, administer IT orders, conduct training and create user instructions, participate in CAB meetings, drive continuous process and service improvements
Seniority
Mid-Senior, hands-on IC
