Customer Management Value Stream Expert
Core
Ensuring quality, structure, and governance of global Customer Master Data to support operations and business transformation.
Role type
Customer Master Data Driver / Value Stream Expert
Builds
Structured, accurate, and future-ready customer data assets
Domain
Food & Beverage / Master Data Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Master Data Management, business process understanding (sales, order management, finance), cross-functional collaboration, governance definition, scalable workflow design, audit support, export control compliance, data privacy compliance
Preferred skills
Customer focus, result-driven mindset, proactive prioritization, ability to define requirements in dynamic environments
Technologies
MDM tools, reporting frameworks
Responsibilities
Ensure quality, structure, and governance of Customer Master Data globally; Lead alignment with Process Office, MDM team, and Global IM on development priorities; Future-proof Customer Master Data through projects and gap initiatives; Develop and manage reporting metrics to improve data quality; Own and manage workflows for customer data creation and maintenance; Support audits and ensure process controls within Export Control; Validate data implications in business transformation initiatives; Lead and coordinate a global network of Customer Master Data Business Experts
Seniority
Mid-Senior, hands-on IC