Technical Account Manager
Core
Oversee complex enterprise implementations of AI construction software, managing project delivery, risks, and stakeholder alignment for the deskless workforce.
Role type
Senior Technical Account Manager (Implementation)
Builds
Production-ready AI agents for construction operations
Domain
Construction technology / AI
Deliverable
production ML models
Required skills
Project management, enterprise client management, risk identification, stakeholder alignment, process improvement, cross-functional collaboration, data analysis, client onboarding, post-go-live support, event coordination
Preferred skills
Construction/real estate technology experience, C-Suite partnership experience, bias towards action
Technologies
AI agents, intelligent document processing, Q&A systems
Responsibilities
Manage a portfolio of multiple complex enterprise projects; serve as primary escalation point; ensure alignment across internal and external teams; build and track project timelines; collaborate with Sales, Product, and Ops; establish implementation management processes; create internal and external collateral; provide feedback to optimize hand-offs and onboarding; maintain Implementation KPIs; provide post-go-live support including usage analysis; coordinate outreach activities like webinars and conferences; perform client onsites
Seniority
Senior, hands-on IC with strategic influence
