Customer Insights & Reporting Analyst
Core
Develop and maintain customer reporting frameworks, BI dashboards, and KPI packs to analyze NPS, VoC, and operational data for the automotive collision repair industry.
Role type
Customer Insights & Reporting Analyst
Builds
Customer performance reports, client KPI packs, and business intelligence dashboards
Domain
Automotive collision repair / Customer Experience
Deliverable
dashboards & analysis
Required skills
BI dashboard development, NPS/VoC analysis, KPI reporting, data visualization, stakeholder communication, data quality assurance
Preferred skills
SQL, contact centre reporting, automotive/insurance industry knowledge, process improvement
Technologies
Power BI, Tableau, Microsoft Excel, CRM, telephony platforms
Responsibilities
Develop and enhance customer reporting frameworks and BI dashboards; Analyze NPS and Voice of Customer data to identify trends and improvement areas; Prepare regular customer performance reports and KPI packs for senior leaders; Monitor data integrity and resolve reporting discrepancies; Support implementation of customer experience strategies.
Seniority
Mid-level, hands-on IC
