2nd Line Technical Support Agent to TaxiCaller
Core
Providing advanced technical support, account management, and operational guidance to 1st line support, sales, and KAM teams while assisting in content creation and process development.
Role type
2nd line technical support agent
Builds
Cloud services for taxi and bus companies
Domain
Transportation technology / SaaS
Deliverable
client delivery
Required skills
problem-solving, computing skills, customer service, technical support, cloud-based services, mobile technology, English fluency
Preferred skills
Swedish, Finnish, French, or Spanish, international environment experience, software, APIs, mobile applications
Responsibilities
Advising and guiding 1st line support team, providing operational and technical support to sales and KAM teams, supporting marketing team in content creation, creating support resources like user guides, developing internal training material, contributing to internal processes and policies
Seniority
Entry-level, hands-on IC
