Customer Service Associate I
Core
Process orders and requests via phone, fax, EDI, and email for medical device distribution, managing inventory, billing, and customer support under close supervision.
Role type
entry-level customer service associate (logistics)
Builds
order fulfillment and inventory management for cardiac rhythm management devices
Domain
healthcare / medical devices
Deliverable
product features
Required skills
order processing, inventory management, billing corrections, customer communication, regulatory compliance (FDA/QMS), Microsoft Office (Excel, Word), bilingual communication
Preferred skills
SAP knowledge, biotech/medical devices industry experience
Responsibilities
Answer calls and process purchase orders from sales reps, hospitals, and clinics; Resolve order-related issues and communicate inventory status; Perform consignment inventory setup, audits, and discrepancy resolution; Manage returns, credits, and billing corrections; Conduct proactive follow-up to collect implant details and maintain accurate records; Support continuous improvement initiatives for order and invoice management