Major Incident Analyst
Core
Receive and process escalations, identify major incidents, and ensure quick resolution by executing the enterprise Major Incident process and working with technical support teams.
Role type
Major Incident Analyst
Builds
Enterprise IT stability and rapid incident resolution for Business Technology Services (BTS)
Domain
Healthcare IT Operations
Required skills
Incident management, Root Cause Analysis (RCA), stakeholder communication, technical bridge management, trend analysis, metrics reporting, on-call rotation
Preferred skills
Knowledge of new technology, regulatory requirements, industry trends
Technologies
BTS infrastructure, enterprise communication tools
Responsibilities
Manage Major Incidents by engaging appropriate teams and managing technical bridges and group chats; Work with infrastructure and application support teams to ensure swift resolution; Analyze and report incident trend data to eliminate recurring incidents; Enable accurate metrics and reporting; Participate in on-call rotation; Resolve and facilitate resolution of problems to prevent recurrence.
Seniority
Mid-level, hands-on IC
