Field Service - Transfusion Service Ambassador-- Cincinnati, OH
Core
Field Service Engineer supporting Abbott's Transfusion Medicine Division, acting as a trusted partner to laboratory customers for retention, technical support, and revenue growth.
Role type
Field Service Engineer (Transfusion Service Ambassador)
Builds
Diagnostic instruments and transfusion medicine solutions for hospitals, laboratories, and clinics
Domain
Healthcare diagnostics / Transfusion Medicine
Required skills
Instrumentation support, customer relationship management, technical troubleshooting, preventive maintenance, sales growth, regulatory compliance, CRM usage
Preferred skills
Biomedical Engineering degree, root-cause analysis, multi-location onsite management, hardware/software diagnostics, menu expansion influence, Microsoft Office proficiency
Technologies
CRM systems, Service management tools, Reporting systems, Microsoft Word, Excel, PowerPoint
Responsibilities
Serve as primary on-site representative for laboratory customers, provide first-line technical support for complex diagnostic instruments, perform instrument installations and preventive maintenance, drive revenue growth through menu expansion and service sales, conduct customer business reviews and KPI tracking, coordinate inventory and lifecycle management, ensure compliance with quality and safety standards.
Seniority
Mid-level, hands-on IC
