Customer Service Programs & Community Engagement Specialist
Core
Designs, develops, and implements solutions to improve Customer Service processes and educational programs for Abbott's medical devices and diagnostics portfolio.
Role type
Customer Service Process Improvement Specialist
Builds
Customer engagement strategies, process improvements, and internal/external educational programs
Domain
Healthcare / Medical Devices / Diagnostics
Required skills
process analysis, project management, cross-functional coordination, documentation management, training delivery, audit support, system design improvement, stakeholder facilitation, data trend analysis
Preferred skills
experience in medical laboratory environments, field service, clinical experience, or diagnostic product experience
Technologies
N/A
Responsibilities
Analyze business processes and define problems related to Customer Service processes; Develop corrective actions for long-term improvements in systems design; Coordinate and lead customer projects and events; Facilitate discussions with Manufacturing, Marketing, QA, Sales, and Inventory; Coordinate release of documentation for educational programs; Provide guidance and training to team members on system improvements
Seniority
Mid-level, individual contributor
