Field Service Engineer (Diagnostics / Lab Automation)
Core
Field Service Engineer providing technical support, maintenance, and training for diagnostic lab automation systems and analyzers.
Role type
Field Service Engineer (Diagnostics / Lab Automation)
Builds
Maintains performance of diagnostic lab automation hardware, software, and reagents for assigned customer accounts.
Domain
Healthcare diagnostics / Laboratory automation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
instrumentation troubleshooting, hardware repair, software support, reagent issue resolution, customer training, inventory management, account strategy execution, root cause analysis, parts utilization management
Preferred skills
Level II support capabilities, proactive service planning, revenue generation, relationship development
Technologies
Lab automation analyzers, diagnostic hardware, reagent systems
Responsibilities
Provide Level I and Level II phone and on-site technical support for hardware, software, and reagent issues. Implement and maintain quality systems for assigned accounts. Plan and execute customer training events to improve self-sufficiency. Coordinate order delivery, billing, and inventory replenishment. Partner with sales to develop lab strategies and participate in business reviews. Achieve revenue generation goals and manage parts utilization within budget.
Seniority
Mid-level, hands-on IC