Field Service Engineer
Core
Field Service Engineer providing on-site technical support, installation, repair, and preventative maintenance for Abbott's medical diagnostic instruments.
Role type
Field Service Engineer (IC)
Builds
Medical diagnostic instruments and laboratory equipment
Domain
Healthcare / Clinical Diagnostics / IVDs
Deliverable
physical/clinical work
Required skills
electromechanical instrument troubleshooting, hardware/software installation and repair, preventative maintenance, laboratory instrumentation operation, IT/networking basics, customer relationship management, technical training delivery
Preferred skills
BSc in Mechanical/Electrical/Biomedical Engineering, 2+ years in Clinical Diagnostics, knowledge of IVD/Biologics regulations
Technologies
Abbottlink, multi-meters, data acquisition equipment, PC-based diagnostic software
Responsibilities
Coordinate and prioritize service requests for customers and distributors; Perform on-site installation, upgrades, and repairs of diagnostic instruments; Troubleshoot instrument system problems via remote or on-site visits; Provide technical training to internal and distributor service teams; Participate in customer business reviews to drive retention and utilization; Conduct facility inspections and instrument verification for large-scale installations.