Learning & Training Specialist
Core
Translate store operating models and SOPs into clear, engaging training content and communication materials for global store colleagues.
Role type
Learning & Training Specialist
Builds
Training content, rollout packages (talking points, FAQs, job aids), and communication materials for Sales Markets.
Domain
Retail operations / Instructional design
Deliverable
product features
Required skills
Instructional design, change communication, change management, project management, user-centred learning design, store operations knowledge, documentation, cross-functional collaboration
Preferred skills
Experience with accessibility guidelines, version control systems
Technologies
None explicitly stated
Responsibilities
Translate process designs and operating model updates into accessible training content; Design learning materials for colleagues with varying experience levels; Ensure training content aligns with brand tone and accessibility standards; Prepare rollout packages including talking points and adoption checklists; Partner with market training teams for consistent delivery; Maintain training content repositories with version control.
Seniority
Individual Contributor